Learn

Client education that helps people choose cover and use it correctly.

This resource hub packages guidance, FAQs, and glossary content into simpler learning blocks so clients can understand policy intent, disclosure expectations, and claims preparedness.

Featured articles

Education and onboarding resources for every client.

Family reviewing life insurance

How to choose life insurance with clarity

Compare who is covered, what triggers benefits, and which life events should shape your policy decision.

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Vehicle on the road

Questions to ask before taking motor cover

Review private versus commercial usage, security expectations, excess structure, and claims support timelines.

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Couple reviewing Group Credit Life cover

Understanding Credit Life Declarations

Why honest health disclosure matters and how incomplete declarations can affect disability-related claims.

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Guides & FAQs

Insurance insights.

Insurance guides

  • Choosing between Group Funeral Scheme, Group Life Assurance, and Group Credit Life
  • Preparing documents before submitting a claim
  • Understanding member and dependant eligibility
  • Protecting property and non-motor assets effectively
  • When to update personal or policy information
Non-disclosure of pre-existing conditions, failure to meet waiting periods, or missing supporting documents can all increase the risk of repudiation.
The profile notes a clear shift toward direct personal messages and emails, especially for younger and more digitally engaged clients.
Motor Vehicle Insurance focuses on vehicles and road-related liabilities, while Non Motor Insurance covers property, contents, travel, and other general asset risks.
Glossary

Short explanations for common insurance terms.

Underwriting

The process of assessing risk and setting terms or pricing for insurance cover.

Premium

The amount paid by a policyholder to maintain insurance coverage.

Claims ratio

Claims paid out divided by premiums earned, usually expressed as a percentage.

IFRS

A global set of accounting rules used to improve consistency in financial reporting.

Disclosure

The duty to provide accurate information about health, risk factors, or insured assets when applying for cover.

Policyholder

The person or organization that owns the insurance contract and pays the premium.